This policy explains how we deliver orders from Sheladiya Diamond, Surat. It forms part of our Terms & Conditions.

Delivery within India

  • Delivery within India is free, by trusted, insured courier partners.
  • High-value parcels are handed over only to the named recipient, against signature or OTP, and may need photo ID.
  • You can also collect your order from our Surat office by appointment.

International delivery

  • We ship worldwide, including to the USA, UK, Germany, Canada, Australia and New Zealand.
  • Shipping and insurance charges are quoted separately before you order.
  • Import duties, customs taxes and brokerage charges in the destination country are paid by the buyer, unless your quotation says otherwise. Please check your country's import rules before ordering.

When your order ships

  • The expected dispatch date is stated in your order confirmation. Made-to-order jewellery ships after production and your approval of the final piece.
  • When your order ships, we send you the courier name and tracking number.
  • If we cannot deliver by the confirmed date, we will tell you as soon as we know. If the delay is our fault and you no longer want the order, you may cancel it for a full refund of the amount paid.

Shipping you arrange yourself

If you ask us to hand the parcel to your own courier or agent, it travels at your risk from the moment of handover, and we are not responsible for loss or damage in transit. Please arrange your own insurance.

Receiving your parcel

Please check the outer packaging and seal before you accept the parcel. If it looks opened or damaged, note this on the delivery receipt or refuse the parcel, and tell us on the same day. Report any other problem with your order within 7 days of delivery, as explained in our Returns, Refunds & Cancellation Policy.

Questions

Email sheladiyadiamond@gmail.com or call +91 98251 65050, Monday to Saturday, 9:30 AM to 6:30 PM (IST).