We want every customer to be satisfied. If something has gone wrong, please tell us. This page is published under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023.
Grievance Officer
Hardik Kumar Mansukhbhai Sheladiya, Proprietor
Sheladiya Diamond, 301-Siddharth Complex, Above Navrang Khaman, Hirabaug Circle, Varachha Road, Surat, Gujarat 395006, India
Email: sheladiyadiamond@gmail.com
Phone and WhatsApp: +91 98251 65050
Monday to Saturday, 9:30 AM to 6:30 PM (IST)
How to raise a complaint
Write to the Grievance Officer by email, WhatsApp or post, and include:
- your name, phone number and email address;
- your order, quotation or invoice number, if you have one;
- what went wrong, and what you would like us to do;
- any photos, videos or documents that help us understand the problem.
The same Grievance Officer handles complaints about your personal data and requests under our Privacy Policy.
Our response times
- We acknowledge your complaint within 48 hours of receiving it.
- We resolve it within one month of receiving it, and keep you informed along the way.
If you are not satisfied
- National Consumer Helpline: call 1915 (toll-free), WhatsApp 8800001915, or visit consumerhelpline.gov.in.
- Consumer Commission: you can file a complaint online on the e-Jagriti portal, e-jagriti.gov.in.
- Personal data: after our grievance process, you may complain to the Data Protection Board of India.
Business details
Legal name: Sheladiya Diamond (Proprietor: Hardik Kumar Mansukhbhai Sheladiya)
GSTIN: 24EFNPS7726M1ZK
Customer care: +91 98251 65050, +91 87339 47879, sheladiyadiamond@gmail.com, sheladiyadiamond@outlook.com