Every diamond and piece of jewelry we supply is made, cut or selected for your order. This policy explains when you can cancel an order and what we do if something is wrong. It forms part of our Terms & Conditions and does not limit your rights under the Consumer Protection Act, 2019.

Change of mind

Because each item is made or selected for you, we do not accept returns or exchanges for a change of mind. This applies to:

  • made-to-order and custom jewelry;
  • diamonds cut, selected, matched or certified for your order;
  • items resized or engraved at your request.

If your item is defective, damaged or not as ordered

You are entitled to a repair, a replacement or a full refund if your item:

  • arrives damaged in a shipment we arranged;
  • has a manufacturing defect;
  • does not match your order confirmation or its grading report (for example a different shape, carat weight, color, clarity or metal purity);
  • is delivered later than the confirmed date because of us, and you no longer want it.

How to tell us: contact us within 7 days of delivery with your order number, a description of the problem and photos or a video. We may ask you to send the item back for inspection; for valid claims we pay the insured return shipping. Claims made after 7 days are still considered as the law requires.

Cancelling an order

  • Before production starts (or before a diamond is cut or certified for you): you may cancel and receive a full refund of the amount paid.
  • After production has started: a made-to-order item can be cancelled only by agreement. We refund the amount paid less the cost of materials and work already committed, which we show you in writing.

Refunds

Approved refunds are paid to the original payment method, or to your bank account, within 7 working days of approval (or of receiving the returned item, where we asked for it). Your bank may take a few more days to show the amount. Refunds for international orders are made in the currency you paid in; bank and currency charges are not added to your refund.

How to contact us

Email sheladiyadiamond@gmail.com or call +91 98251 65050, Monday to Saturday, 9:30 AM to 6:30 PM (IST). If you are not satisfied with our answer, see Grievance Redressal.