This policy explains how Sheladiya Diamond ("we", "us") handles personal information when you use this website. We are the controller of the personal data described here.

Information we collect

  • Enquiries: when you use our contact form we collect the details you provide: name, email address, phone number, company, country, enquiry type and message. We also record the date, the page and region of the website you used, and your IP address to help prevent spam.
  • Website statistics: we count page views per page and region without cookies and without storing any information that identifies you.
  • Cookies and third-party tools: see our Cookie Policy. Optional analytics or marketing tools are only loaded if you consent.

How we use your information

  • To reply to your enquiry and provide quotations, products and services you ask for.
  • To keep records of our business communications.
  • To protect the website against spam and misuse.

We do not sell your personal information.

Legal basis

Where data protection laws such as the GDPR or UK GDPR apply, we process enquiry data to take steps at your request before entering into a contract, and for our legitimate interest in responding to business enquiries. Optional cookies are used only with your consent.

Sharing

We share personal information only with service providers who help us run the website and our business (for example hosting and email), and where required by law.

International transfers

We are based in India. If you contact us from another country, your information will be processed in India.

How long we keep it

We keep enquiries for as long as needed to handle them and for our business records, and then delete them.

Your rights

Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict its use, and to withdraw consent. To make a request, contact us using the details below. You may also complain to your local data protection authority.

Contact

Sheladiya Diamond, 301-Siddharth Complex, Above Navrang Khaman, Hirabaug Circle, Varachha Road, Surat, Gujarat 395006, India. Email: sheladiyadiamond@gmail.com