This Privacy Policy explains how Sheladiya Diamond ("we", "us"), a sole proprietorship of Hardik Kumar Mansukhbhai Sheladiya, 301-Siddharth Complex, Above Navrang Khaman, Hirabaug Circle, Varachha Road, Surat, Gujarat 395006, India (GSTIN 24EFNPS7726M1ZK), collects and uses personal data through this website.

It is published under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025. Under these laws we are the Data Fiduciary for the personal data described here.

What we collect and why

  • Enquiries (contact form, email, phone or WhatsApp): your name, email address, phone number, company, country, enquiry type and message. Purpose: to reply to you, send quotations and supply the products or services you ask for.
  • Orders: billing and delivery address, GSTIN for business buyers, and payment confirmation details. Purpose: to fulfil your order, issue GST invoices, arrange delivery and meet our legal and tax obligations.
  • Technical data sent with an enquiry: the date, the page and region of the website you used, and your IP address. Purpose: to protect the website against spam and misuse.
  • Website statistics: we count page views per page and region without cookies and without storing anything that identifies you.
  • Cookies and third-party tools: optional analytics or marketing tools load only if you allow them. See our Cookie Policy.

We do not ask for passwords, card numbers, or health or biometric information on this website, and we do not sell personal data.

Consent and your choice to withdraw it

We use your personal data with your consent, which you give when you send an enquiry or place an order, and for uses the law allows without consent, such as keeping tax records. You can withdraw your consent at any time by writing to our Grievance Officer (details below); it is as easy to withdraw as it was to give. Withdrawing does not affect what we did before, and we may still keep records that the law requires, such as GST invoices.

Who we share it with

  • Service providers who help us run the website and our business, such as hosting, email and courier partners, only for the purposes above and under a duty of confidentiality.
  • Government and law-enforcement authorities, where the law requires it.

Where your data is kept

We are based in India and your data is processed in India. Some of our service providers may store data in other countries, as permitted by Indian law.

How long we keep it

We keep enquiries only as long as needed to handle them and for our business records. We keep order and invoice records for the period required by GST and other laws. After that we delete or anonymise the data.

How we protect it

We follow reasonable security practices, including encrypted connections (HTTPS), restricted and password-protected access to our records, and regular updates. If a personal data breach affects you, we will inform you and the Data Protection Board of India as the law requires.

Your rights

Under the Digital Personal Data Protection Act, 2023 you have the right to:

  • get a summary of the personal data we hold about you and how we use it;
  • have inaccurate or incomplete data corrected, completed or updated;
  • have your data erased when it is no longer needed, unless the law requires us to keep it;
  • withdraw your consent;
  • nominate another person to exercise your rights in the event of your death or incapacity;
  • have your grievance redressed by us.

If you live in the European Union or the United Kingdom, you also have your rights under the GDPR or UK GDPR (access, correction, erasure, restriction, objection and portability). There, we process enquiry data to take steps at your request before a contract and for our legitimate interest in answering business enquiries, and you may complain to your local data protection authority.

Children

This website is not intended for children. We do not knowingly collect personal data of anyone under 18 without the verifiable consent of a parent or lawful guardian. If you believe a child has sent us personal data, contact us and we will delete it.

Grievance Officer

Hardik Kumar Mansukhbhai Sheladiya, Proprietor
Sheladiya Diamond, 301-Siddharth Complex, Above Navrang Khaman, Hirabaug Circle, Varachha Road, Surat, Gujarat 395006, India
Email: sheladiyadiamond@gmail.com · Phone: +91 98251 65050
Monday to Saturday, 9:30 AM to 6:30 PM (IST)

We acknowledge requests and complaints within 48 hours and resolve them within one month. If you are not satisfied with our reply, you may complain to the Data Protection Board of India. See also our Grievance Redressal page.

Changes to this policy

We may update this policy when our practices or the law change. The date at the top of this page shows when it was last updated.